SHIPPING + RETURNS

ORDER PROCESSING

Please allow 1-3 weeks to process your order. Expect an email within 1-3 weeks to let you know your order is on the way.

LOCAL TORONTO PICKUP

Pickup is in Toronto’s East End. We will be in touch to coordinate a pickup time + date once your order is ready.

SHIPPING

Flat rate shipping fee of $15 applies to orders shipping to Ontario.

Flat rate shipping fee of $25 applies to orders shipping elsewhere in Canada and in the US.

Please contact us directly for shipping outside of Canada/USA.

REFUNDS, RETURNS AND EXCHANGES

All items are final sale. Refunds will not be provided and requests for returns/exchanges will not be accepted.

In the event that your order arrives damaged in any way, please email us as soon as possible at hey@floralasylum.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.